// Glossary · Internal Communication
Internal Communication
Internal communication is the planned, continuous flow of information, meaning and connection between an organisation and its employees; it carries strategy, values and change into everyday work.
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Internal communication is more than sending announcements. It covers every exchange of information and meaning between employees and the organisation: what leaders say, how managers cascade it, intranet content, special-day celebrations. Good internal communication means employees always have a current answer to "what is happening, what is expected of me, why does it matter?".
Why it matters
Everything left unspoken inside becomes a different story outside. Regular, transparent internal communication strengthens engagement, adaptation to change and internal validation of the employer brand, and reduces uncertainty and rumour.
Core components
- Strategy and message architecture: to whom, what, how often
- Channel map: intranet, email, app, meetings, physical spaces
- Leadership and manager communication
- Calendar, ownership and measurement
// Internal Communication